Return & Exchange Policy
Returns
We do not accept returns except in cases where HomeTouch has sent the wrong item. If you receive an incorrect product, please contact us within 24 hours of delivery via WhatsApp and we will resolve it at no cost to you.
If your order arrives damaged during delivery, please contact us within 24 hours of receiving the order and provide clear photos of the product and packaging. Claims submitted after 24 hours may not be accepted.
Exchanges
We accept exchanges within 3 days of receiving your order, provided all of the following conditions are met:
- The item is unused and unwashed.
- The item is in its original condition with all tags and packaging intact.
- The item has not been altered, damaged, or used in any way.
- The exchange request is submitted within 3 days of delivery.
Friday is a day off. Fridays are not counted as part of the 3-day exchange window. For example, if you receive your order on Thursday, your exchange days are Saturday, Sunday, and Monday.
Exchanges are not accepted if: the item has been washed, used, or is missing its original tags or packaging.
How to request an exchange
- Contact us on WhatsApp at +972-568-97772 within 3 days of receiving your order.
- Send photos of the item clearly showing its condition and the original packaging.
- Our team will review your request and confirm eligibility.
- Once approved, arrange to send the item back. Shipping costs for the exchange are covered by the customer.
- Upon receiving and inspecting the returned item, we will dispatch your replacement.
Please note: Exchange requests submitted after 3 days of delivery will not be accepted regardless of the item’s condition.
Questions?
Reach us on WhatsApp — we’re happy to help: